Terms & Conditions
This page tells you the terms and conditions on which we will supply to you the Products made available for purchase on our website www.juicemasterdelivered.com (our Site). Please read these terms and conditions carefully before ordering any Products from our site. By purchasing an order from our site and entering into a contract, please be aware that you are agreeing to be bound under these terms and conditions. If you do not agree to be bound by these terms and conditions, you should stop using the Site immediately.
You can find our terms and conditions here at all times and you should print a copy of these for your future reference.
These Terms tell you who we are, how we will provide the Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
Please pay particular attention to clauses 4, 6, 7 and 8.
Please tick the checkbox in the prior to confirming your order to accept you have read and understood these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
1. INFORMATION ABOUT US
1.1 We are Juice Master LTD, a company registered in the England and Wales under company number 04632887. We operate the Site www.juicemasterdelivered.com. Our registered office is Juice Master, Thorneloe House, 25 Barbourne Road, Worcester, WR1 1RU.
1.2 You can contact us by telephoning us at 0345 299 7111 or by writing to us at info@juicemasterdelivered.com. Urgent out of hours voicemails are monitored and will be responded to. We are also available to answer queries via our online form at www.juicemasterdelivered.com/contact, we aim to respond to these types of questions within 24 hours.
1.3 All frozen bottled juice and frozen food products sold by Juice Master Delivered are produced, packaged and fulfilled by Sarnia Foods Ltd.
2. SERVICE AVAILABILITY
2.1 Our site is only intended for use by people residing in the United Kingdom of Great Britain and Ireland (Serviced Countries). We do not accept orders from individuals outside those countries.
3. YOUR STATUS
3.1 By placing an order through our site, you warrant that:
3.1.1 you are legally capable of entering into binding contracts; and
3.1.2 you are at least 18 years old;
3.1.3 you are resident in one of the Serviced Countries; and
3.1.4 you are accessing our site from that country.
3.2 Health Requirements
3.2.1 It’s wise to check with your doctor before undertaking a juice programme. Please ensure that you have no allergies, or any other reason which may preclude you from doing the juice diet such as: underweight, anaemic, Type 1 diabetes, taking any prescription medicine, kidney failure or severe liver disease. You are advised to speak with your GP prior to undertaking a juice programme, if you choose to continue, you do so at your own risk. You must advise Juice Master Delivered of any food allergies.
3.2.2 All juices are unpasteurised.
3.2.3 You are responsible for checking our packaging and website to ensure that a product does not contain a relevant allergen to you such as nut milks, nut butters, oat milk, tahini and celery. Our products are produced in a factory which also handles other nuts and sesame seeds.
3.2.4 Most people find doing a juice plan a relatively easy process. However, a few people find that they experience some less pleasant side effects. Please don’t worry about these as they rarely last more than 24 hours. Some possible side effects may include:
• Headaches
• Spots
• Furry tongue
• Tiredness
• Mild nausea
Following the Juice Master Delivered top tips for preparing for your diet will help to minimize these.
Important: If you do become unwell or experience any severe symptoms, consult your GP immediately. Remember that just because you are ill does not mean it was the juice diet – you may be suffering from something unrelated.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an order on our Site, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
4.2 We reserve the right at our absolute discretion not to permit your purchase at any time and will provide our reasons for this commercial decision via the email address you have provided.
4.3 If we are unable to accept your order, we will inform you of this and will not charge you for the product and refund any monies taken. This might be because the product is out of stock, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified in your original order. This list is not limited to these suggestions.
4.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
4.5 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
5. VOUCHERS AND GIFT CARDS
5.1 We may offer discount promotions and other types of voucher (Voucher) which require to be activated by email application in order for the holder to commence delivery of Products. We also offer e-Gift Cards which can be redeemed on our Site. These e-Gift Cards may not be used for purchases from the www.juicemaster.com shop.
5.2 If paid for, the Voucher/e-Gift Card is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by purchasing a Product.
5.3 A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
5.4 We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time.
5.5 To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
5.6 Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
5.7 We reserve the right to exclude the use of voucher codes on specific products. Vouchers will not be applied in conjunction with any existing account credit (Juice Points).
5.8 e-Gift Cards can be purchased from a minimum value of £25 to a maximum value of £400. Please note e-Gift Card’s will only be valid for 18 months from the date of the purchase transaction. We will not refund any balance remaining and we will invalidate the e-Gift Voucher after this time. This card cannot be exchanged for cash. We do not give change or cash refunds on gift card transactions.
5.9 Please protect your e-Gift Card and ensure the redeem code is kept confidential. We are not able to reissue an e-Gift Card, or accept responsibility for unauthorised use of your e-Gift Card.
5.10 The e-Gift Card will be received via email and may be sent direct to the intended recipient, at the time of purchase or at a specified time selected at point of sale. Alternatively, the e-Gift Card may be sent to the purchaser, who may then print the e-Gift Card confirmation email to provide to the recipient.
5.11 The recipient name and contact email are required at the point of purchase and e-Gift Cards may only be redeemed by the noted recipient. e-Gift Cards are non-transferrable. When using gift cards online or over the telephone, we will ask you to provide the unique 16-digit e-Gift Card code.
5.12 If you are using an e-gift card online and the total order value is less than the value of the e-Gift Card, any balance will not be able to be redeemed or exchanged for cash. Please therefore try to use the full e-Gift Card value when placing an order.
5.13 If you place an order at juicemasterdelivered.com using an e-Gift Card and subsequently cancel the order before delivery (in accordance with our Refund Policy), monies owing will be refunded to a new e-Gift Card. The expiry date will remain the same as the initial e-Gift Card purchase. This does not affect your statutory rights.
5.14 We reserve the right to refuse to accept an e-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
5.15 We reserve the right to amend the e-Gift Card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
6. PROVIDING THE PRODUCTS
6.1 Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery costs, dates and times.
6.2 Please ensure you have read the ingredients for each product before placing your order. We are unable to offer refunds based on personal taste or a recipe’s ingredients and/or ratios.
6.3 All of our Products are shipped via DPD Local on a 24 or 48-hour service. No deliveries will be made available on Sunday or Monday. Please do not change delivery dates, times or location directly with the courier, all amendments must be informed to Juice Master Delivered.
6.4 The costs of delivery will be as told to you during the order process. A delivery charge will be applicable to all orders. If you require a certain delivery time, you will be able to pay a variable surcharge on premium delivery services and certain postcodes. These costs are available on our Site at www.juicemasterdelivered.com/delivery.
6.5 Delivery windows stated are an indication, and not a guarantee of delivery within these hours. If our delivery of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. Please contact us immediately for any delivery issues and we will do all we can in our juicy powers to resolve your query.
6.6 You do not have to be in to receive your order as we guarantee that it will remain frozen (if left sealed in the packaging) until your return on the specified delivery date. It is important to note, a ‘Safe Place’ location must be specified for us to be able to process your order. This is in all circumstances, even if you will be in upon receipt of your order. Your safe place may be: at a specified neighbour, back gate, inside porch, at reception etc. Please consider somewhere out of direct sunlight and away from a direct heat source if the box is to be left for a considerable time.
This information must be supplied at checkout.
6.7 Requesting a driver to telephone you, rather than indicating a Safe Place, is not acceptable. If you request a driver to call a specific telephone number when delivering, please note that this does not constitute sufficient delivery instructions. We are not able to guarantee that the driver will be able to call you.
6.8 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you.
6.9 If no leave safe instructions are specified or inadequate instructions are provided, the driver may return the item to the depot or use their discretion to leave the Product in what they consider to be a safe place. If it is returned, we cannot guarantee it will not be destroyed due to its perishable nature. Juice Master Delivered will not be held responsible for loss or damage of deliveries once they have been correctly left as per your instructions or if your instructions are insufficient or unclear and the product is returned to the depot.
6.10 If a personal handover of the Product is not possible and no leave safe is available, the Product may also be delivered to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the Product may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbours”.
6.11 The customer will be notified of such delivery to a neighbour by delivery notice or via email.
6.12 We will be unable to attempt a further re-delivery, due to the items being of a perishable nature.
6.13 If your parcel has not been received by 19:00 (or your specified pre 10:30am or 12 noon delivery time), please immediately contact: nancy@juicemasterdelivered.com or call 0345 299 7111 (option 1). Urgent email and voicemails are monitored out of business hours.
6.14 All supplementary Products ordered with your Juice Delivery will be shipped together. However, we reserve the right to amend the configuration of the ‘SOS’ bars included with your diet, subject to stock availability.
7. CONSUMER RIGHTS
7.1 With regards to cancellations of orders, if we are contacted 24-hours prior to the dispatch date we will re-allocate your delivery date or issue a refund if required. Re-allocation must take place within 1 calendar month of the original specified delivery date and re-allocations may be to a different address (delivery surcharges may apply). If we are not contacted within this time frame, pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, deactivation and Additional Charges) Regulations 2013, contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. For any avoidance of doubt, we will not permit cancellations if they are not raised by you 24-hours prior to the dispatch date.
7.2 Once delivered, due to the nature of the Juice Diet supplied by Juice Master Delivered and the blast freezing preservation process, these items are not entitled to the typical 14-day cooling off period provided under the Consumer Contracts Regulation 2013 for distance sales. Please be aware of this before purchasing these items, as the Products are considered to be perishable, you will not be entitled to return them if you change your mind.
7.3 If any Perishable Goods you have purchased are faulty when they are delivered to you, you should contact us within 24 hours. Under the Consumer Rights Act 2015, perishable goods are not entitled to the statutory 30-day right to reject. The time limit of such Goods is limited in instances where the goods are perishable and is therefore determined by how long it is reasonable to have expected the goods to last, for example ‘use by date’. This example is not limited.
7.4 If you believe there to be a fault with the product, you must contact us within 24 hours of the product being delivered. We will then provide you with a pre-paid envelope in which you can send back the item. You must keep all packaging, so we are able to identify the product by its batch code. If you have purchased a juice package and are unhappy with one of the products, all products are made in individual batches and therefore there is no need to halt the use of the remaining juices in your diet plan. We will only be able to assess and investigate the matter if you are able to send us back all the necessary items we require to conduct tests on the allegedly faulty product.
7.5 Please notify us of any delivery issues within 24 hours of delivery. We are committed to providing you with the best customer service possible, so please make us aware of any service issues as soon as you are able so that we can assist you. Our packaging is designed to keep the product frozen for 48 hours, so please do not be concerned about your product quality due to delays. You must transfer your juices immediately to the freezer upon opening the box. Please do not refuse your box due to damage or delay. We may require images of packaging or product issue to work with DPD Local to continue to improve the delivery service. Delivery charges will be refunded at the discretion of Juice Master Delivered. This does not affect your statutory rights.
7.6 Juice Master Delivered shall use their reasonable endeavours to meet any time agreed for the delivery date. We will not be responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not yet received. You have legal rights if we deliver any Products late (i.e. after the delivery date). If we miss the delivery deadline (i.e. after the expected delivery date) for any Products, then you may treat the contract at an end immediately if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances);
Or (c) you told us before we accepted your order that delivery within the delivery deadline was essential.
8. RISK AND TITLE
8.1 Once the delivery is completed, according to Clause 6 in its entirety (i.e. signed for by customer, left in a safe spot as specified by the customer or considered safe by authorised courier company, or delivered to a neighbour if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. Juice Master Delivered shall not be held liable for any damage, defect or loss which may occur thereafter.
8.2 We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering Products or any damage or defect in Products delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this clause affects your statutory rights as a consumer.
9. PRICE AND PAYMENT
9.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
9.2 Product prices include VAT.
9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
9.4 Payment for all Products must be by credit or debit card or e-Gift card. We accept payment with Visa and Mastercard.
10. TRANSFER OF RIGHTS AND OBLIGATIONS
10.1The contract between you and us is binding on you and us and on our respective successors and assignees.
10.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
10.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
11. INTELLECTUAL PROPERTY RIGHTS
11.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
11.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
11.3 If you post comments on the Products to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions.
12. EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
12.2.1 Strikes, lock-outs or other industrial action;
12.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
12.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
12.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
12.2.5 Impossibility of the use of public or private telecommunications networks; and
12.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13. SEVERABILITY
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
14. ENTIRE AGREEMENT
14.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
14.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
14.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
14.4 Nothing in this clause limits or excludes any liability for fraud
15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
15.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
15.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
16. HOW WE MAY USE YOUR PERSONAL INFORMATION
16.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
16.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
17. LAW AND JURISDICTION
17.1 Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
17.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18. ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to RetailADR via their website at www.retailadr.org.uk. RetailADR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
19. DELAY IN BRINGING PROCEEDINGS
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
THE PRIZE
A 1-week stay for two at Juicy Oasis Boutique Health Retreat & Spa, Portugal (https://www.juicemasterretreats.com/juicy-oasis-retreat)
The prize is based on two people sharing a room. Flights are not included. Group transfers are included. T’s & C’s apply.
HOW TO ENTER
Anyone in the UK who orders a Juice Master Delivered Juice, Blend or Food Diet in February 2023 will be automatically entered into the prize draw. Free entry with every purchase. Excludes anyone under 18 years old, current and previous employees/freelancers of Juice Master Ltd, their friends, family and any other companies associated with Juice Master Ltd.
The prize is as stated and will be awarded to the entry drawn at random after the competition closes at 23:59:59.99 on the 28th of February 2023. Only the winner will be contacted after the closure date.
TERMS AND CONDITIONS – PLEASE READ!
Accepting the prize implies acceptance of the following terms & conditions:
- The prize is non-transferable and can only be used by the registered winner.
- Flights are not included.
- Group transfers are included but only available between Lisbon Airport and Juicy Oasis on Saturdays from approximately 12.00noon – 8:45 pm on the arrival Saturday. Departing group transfers return to Lisbon Airport on Saturday starting from 3.30 am (meeting a 7 am flight at the earliest) until 4.30 pm. If flying in or out of another airport on another day, the prize winner and guest will be responsible for covering the cost of a private transfer.
- Unused group transfers have no monetary value and cannot be used as part payment towards another service or product.
- The winner must book within 1-month of being notified, and the stay must be taken within one year of the acceptance date. No exceptions.
- The 7-night retreat runs from Saturday to Saturday.
- The prize applies only to DIVINE and ECO POD accommodation (excludes Super Pods). If neither room type is available, the winner will be given the option of the BUBBLICIOUS BALCONETTE room or the VIEWLESS room. No compensation or credit will be issued as a result.
- No cash/product alternative is available for an unused or partly used prize.
- Any treatments or additional services taken whilst at the retreat will be charged.
- The prize is offered strictly subject to availability.
- The winner’s name may be published, and the winner and their chosen guest may be contacted and required to participate in publicity.
- Prize winners must ensure they have the relevant travel documentation, visas, and travel insurance.
20. FEBRUARY 2023 COMPETITION
THE PRIZES
1ST PRIZE A 1-week stay for two at Juicy Oasis Boutique Health Retreat & Spa, Portugal (https://www.juicemasterretreats.com/juicy-oasis-retreat). The prize is based on two people sharing a room. Flights are not included.
Group transfers are included. T’s & C’s apply.
2ND PRIZE 7 Day Juice Diet + FREE DELIVERY
3RD PRIZE 5 Day Juice Diet + FREE DELIVERY
HOW TO ENTER
Anyone in the UK who orders a Juice Master Delivered Juice, Blend or Food Diet in February 2023 will be automatically entered into the prize draw. Free entry with every purchase. Excludes anyone under 18 years old, current and previous employees/freelancers of Juice Master Ltd, their friends, family and any other companies associated with Juice Master Ltd.
The prizes are as stated and will be awarded to entries drawn at random after the competition closes at 23:59:59.99 on the 28th of February 2023. Any purchases after this date/time will not be entered. Only the three winners will be contacted after the closure date.
TERMS AND CONDITIONS – PLEASE READ
Accepting a prize implies agreeing to the following terms & conditions:
- All prizes are non-transferable and can only be used by the registered winner.
- No cash/product alternative is available for an unused or partly used prize.
- The prizes are offered strictly subject to availability.
- The winner’s names may be published, and the winner and their chosen guest may be contacted and required to participate in publicity.
1ST PRIZE-SPECIFIC TERMS
- Flights are not included.
- Group transfers are included but only available between Lisbon Airport and Juicy Oasis on Saturdays from approximately 12.00 noon – 8:45 pm on the arrival Saturday. Departing group transfers return to Lisbon Airport on Saturday starting from 3.30 am (meeting a 7 am flight at the earliest) until 4.30 pm. If flying in or out of another airport on another day, the prize winner and guest will be responsible for covering the cost of a private transfer.
- Unused group transfers have no monetary value and cannot be used as part payment towards another service or product.
- The winner must book within 1-month of being notified, and the stay must be taken within one year of the acceptance date. No exceptions.
- The 7-night retreat runs from Saturday to Saturday.
- The prize applies only to DIVINE and ECO POD accommodation (excludes Super Pods). If neither room type is available, the winner will be given the option of the BUBBLICIOUS BALCONETTE room or the VIEWLESS room. No compensation or credit will be issued as a result.
- Any treatments or additional services taken whilst at the retreat will be charged.
- Prize winners must ensure they have the relevant travel documentation, visas, and travel insurance.
2ND & 3RD PRIZE-SPECIFIC TERMS
- Free Standard UK Mainland delivery only.
- Prizes are for the named plans only.
We pride ourselves on giving excellent customer satisfaction. In the unlikely event of a complaint, please see our policy below (a full copy of our complaints procedure is available upon request).
Wherever possible, a complaint is best resolved by the person responsible for the issue of the complaint. All complaints will be acknowledged by the person handling the complaint, and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply. On receipt of a complaint, a full record will be kept of any telephone conversations or written communications. Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, Juice Master Delivered, are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers.As a member of the organisation, we are bound by their code of practice and they can be contacted via:
Website: www.theretailombudsman.org.uk
Email: enquiries@theretailombudsman.org.uk
Tel: 020 31 37 82 68